1. Introduction

We are committed to protecting your privacy and personal information. This Privacy Policy outlines how we collect, use, and protect your data when you use our services.

2. Information We Collect

• Personal information (e.g., name, phone number, national ID)
• Loan application details
• Transaction and repayment records
• Device and login data (IP address, browser type, etc.)

3. How We Use Your Information

• To process loan applications and manage repayments
• To communicate with you regarding your account
• To improve our services and user experience
• To comply with legal and regulatory requirements

4. Data Protection

We use industry-standard security measures to protect your information. Access to your data is limited to authorized personnel only.

5. Sharing of Information

We do not share your personal data with third parties except:

• When required by law
• To service providers assisting us in operating the platform (under strict confidentiality agreements)

6. Your Rights

You have the right to:

• Access and update your personal information
• Request deletion of your data (subject to legal obligations)
• Opt out of marketing communications

7. Changes to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

8. Terms of Service

By using our platform, you agree to our Terms of Service. These terms outline your responsibilities, acceptable usage, and limitations of liability.

9. Cookie Policy

We may use cookies to improve your experience on our platform. Cookies help us remember your preferences and enhance security. You can manage your cookie settings in your browser at any time.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at support@reliefloansmw.com.